$228K
in 72 hours. Zero support agents.
800orders in 72 hours
20%of chats ended in a purchase
0agents on sale day
Before and after
Same store.
Different inbox.
Average response time
Before40+ minutes
NowUnder 30 seconds
Chats that end in a purchase
Before6%
Now20%
Agents on sale day
Before7
Now0
Unanswered messages
BeforeThousands
Now0
Before
Seven live-chat agents worked in shifts and still could not keep up with flash-sale volume. A sizing question could wait 40 minutes. By then the customer had moved on.
What changed
ByMishi went live on Support Fabric on a Monday. The agent took over sizing, stock, shipping and returns. Customers could check out inside the conversation, and voice notes were understood like typed messages.
WhatsApp, Instagram DMs, Messenger and website chat
The sale
Ten days later the three-day sale began. It moved 800 orders with no human in the loop. Only true edge cases reached the founder.
The biggest change isn't the revenue. It's that I ran a $228K sale and wasn't in it.
Mishi Ahmed, founder, ByMishi
Mazton went from 2% to 12% chat conversion.Your next sale could run itself.
Book 15 minutes. We'll show you the agent running on a store like yours.
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