You didn't start a store to answer “where's my order?” at eleven at night.
Support Fabric builds, trains, and runs a custom AI support system for your store. Customers get instant answers, 24/7. You get your evenings back. Live in 48 hours, no configuration on your end.
Running support yourself is quietly destroying your business.
The same twelve questions. Every day.
Where's my order. What's your return policy. Do you have this in blue. You've answered these hundreds of times. This is not customer service, it's a time tax.
A customer is waiting. You're asleep.
They message at eleven at night with a question that takes forty-five seconds. By eight the next morning they've bought from a competitor. You never knew the sale existed.
You tried a chatbot. It was an embarrassment.
You installed a basic bot, set up five canned responses, watched it confidently give wrong answers, and quietly turned it off. A bot that doesn't know your store is a reputation liability.
Support is eating the time you need to grow.
Sunday morning, laptop open for the next campaign. Two hours later, still in the inbox. The next drop is six weeks behind. The business can't grow when the founder can't leave.
Manual support isn't free. It's a cost you haven't calculated yet.
Drag the sliders. See what the status quo is actually costing you, in hours, in lost sales, in customers who never came back.
One thread, through every channel your customer already uses.
We connect your store to every channel your customers actually use. You show up to one onboarding call. We do the rest.
Before, your inbox ran you. After, you check a summary.
Every number updates hourly. From stores paying us, not from a pitch deck.
Fair fight. We don't win on features, we win on model.
Stores that were exactly where you are.
From “sounds interesting” to fully live in 48 hours.
Most of the work is ours. Here's exactly what happens, and exactly how little you need to do.
One call. 45 minutes. Your entire involvement.
We learn your products, policies, tone, and biggest support headaches. You don't fill out a form. We take notes and handle everything from there.
We connect your store and channels. You don't touch a thing.
Shopify or WooCommerce integration, every channel, all the technical setup, ours. You give us access. We do the rest.
We build, train, and test your AI until it's ready.
Your AI is trained on your actual products and policies, not generic templates. We run it through real scenarios before it ever touches a customer.
You go live. We keep improving it every month.
Your AI handles support from day one. As your store changes, we update the system. You don't maintain anything. That's permanently our job.
The questions you're probably thinking right now.
If you love Gorgias and have a support team of three-plus agents, stay. Support Fabric is built for founders who don't want a support team, period. No per-ticket billing, no surprise Black Friday invoice, no macros for you to maintain.
Forty-eight hours from now,
you never answer another
“where's my order?” again.
Book a free 30-minute demo. We look at your actual store, show you exactly how Support Fabric would work for your setup, and tell you straight whether it's a fit. No pitch deck. No sales script.