The AI that answers your customers — and turns chats into orders.
You didn't start a store to answer “where's my order?” at eleven at night. Support Fabric trains an AI on your products, orders, and policies — then runs it for you on WhatsApp, Instagram, Messenger, and your website. Customers get instant answers 24/7, and orders get placed right inside the chat.
Watch it run a real support shift, start to finish.
Two minutes: a customer asks, the AI reads your store, answers, recommends, and closes — across WhatsApp, Instagram, and your site. No edits, no human in the loop.
It knows your catalog, your policies, your tone — not a generic script.
We train your AI on your real products and policies, then run it through real scenarios before it ever touches a customer. It reads live order data, handles voice notes and photos, and escalates the rare edge case to you with full context.
- Live order tracking
- Returns by your rules
- Product Q&A from your catalog
- Voice notes & photos
Recreated from a real client conversation. Customer details changed.
Recreated from a live client dashboard. Figures adjusted for privacy.
It closes the sale, not just the ticket.
When a customer's ready to buy, the AI recommends the right product, builds the order, and places it without the customer ever leaving the chat. Every order is tracked back to the conversation that closed it — so support stops being a cost centre and starts paying for itself.
Support Fabric
One thread, woven through every channel your customer already uses.
You woke up to one message that needed you. Not forty-three.
Customer needs order #58214 (5 items, $49.00) delivered before the 14th — it's a birthday gift. Order is confirmed but not yet dispatched. The AI has requested early courier pickup and paused for your sign-off.
Recreated from a real complaint the AI filed. Customer details changed.
Not a chatbot widget. A full support platform — run for you.
Solo founder or a support team of ten — everyone works out of the same fabric. Your team gets roles, assignments, and internal notes. You get the reports. The AI does the rest.
Conversations, orders, complaints, AI resolution — one screen tells you if today needs you at all.
WhatsApp, Instagram, Messenger, and your site plug into one inbox. AI on or off, per channel.
Visual flows handle the repetitive work — some of our clients' flows have run 17,000+ times.
“We ran our biggest sale ever and I watched it happen instead of working it. Eight hundred orders, not one of us in the inbox.”
You book one call. We do everything else.
We look at your store and your message volume, show you the system live, and give you one flat price before you hang up.
On your real catalog, policies, and tone of voice. We test it against real scenarios — you approve it before it talks to a single customer.
It answers every channel around the clock, places orders in chat, and flags the rare message that genuinely needs you.
No tiers. No per-ticket fees. No bill shock.
One flat monthly service fee sized to your store, plus a small usage cost for what the AI actually says — typically a few cents per conversation. Black Friday is not your most expensive support month.
- Unlimited conversations — no caps, no overages
- All 4 channels: web chat, WhatsApp, Instagram, Messenger
- In-chat checkout & order placement
- Complaints triaged & prioritised for sign-off
- Team inbox, reports & revenue attribution
- Done-for-you setup, training & ongoing tuning
Close the laptop. The store keeps answering.
The whole point isn't a faster inbox — it's not living in one. Support runs itself, customers get instant answers, and the only things that reach you are the ones that genuinely should.
Forty-eight hours from now, you never answer another “where's my order?” again.
Book a free 30-minute demo. We look at your actual store and tell you straight whether it's a fit. No pitch deck, no sales script.
Book my free demo