Replies in 4.8 seconds on average. Day and night.
Do you have the Barrier Cream in stock?
4.8seconds
Yes, the 50 ml is in stock and ships tomorrow.
Answering customers for these stores, day and night
The short version.
Finds any order and shows live tracking, right in the chat.
Order #4821Barrier Cream, 50 ml
Arrives ThursdayPacked
Shipped
Out for delivery
Delivered
Sends a ready-to-pay checkout link. One in thirteen chats ends in an order.
Retinol Serum 0.2%$28.00
Barrier Cream, 50 ml$34.00
Total$62.00
Pay $62.00Paid
One agent on WhatsApp, Instagram, Messenger, your website and email.
WhatsApp
Instagram
Messenger
Website
Email
Built, trained and launched for you in 48 hours.
48hours
TodayA 15-minute call
TomorrowWe build your agent
In 48 hoursYou're live
Done-for-you AI support
Support Fabric is an AI agent trained on your store. It answers customers on every channel in seconds, day and night. It finds their orders, recommends the right product and sends the checkout link in the chat. We build it and launch it for you in 48 hours.
Not a chatbot
Sorry, I didn't understand that.
Your customers have heard that line enough. They will never hear it from your agent.
A basic chatbot0:00
Where's my order?
Please choose an option.
FAQsStore hoursContact support
I just want to know where my order is.
Sorry, I didn't understand that. Please choose an option.
FAQsStore hoursContact support
Hello?
Sorry, I didn't understand that.
Customer left
Support Fabric0:00
Where's my order?
Order #4821 shipped this morning with UPS. It arrives Thursday.
Order #4821Arrives Thursday
Shipped with UPSTrack
Perfect, thank you.
Resolved in 4 seconds
Open all night.
Answered all night.
A customer has a question. Your team is asleep.
Five seconds later, an answer.
Then the checkout link.
Order placed. Nobody on your team woke up.
You wake up to a sale you didn't have to make.
F
FernhillAI agent, replies in seconds
Is the Barrier Cream okay for sensitive skin? I'd like to order tonight.
Yes. It's fragrance-free and made for sensitive skin. The 50 ml is $34 and ships tomorrow morning.
Barrier Cream50 ml, $34.00Checkout
Order placed, $34.00
Message
New order, $34.00Placed at 11:49 PM by your agent
Trained on your store.
F
FernhillAI agent, replies in seconds
Voice notes
They talk.
It listens.
Customers send a voice note the way they would to a friend. The agent understands it and replies in seconds.
They send a photo.
It sees it.
A damaged item, a screenshot, a product they spotted somewhere. The agent looks at the picture and knows what to do.
It understands what it sees.
A customer sends a photo of a problem. The agent reads it and deals with it.
It finds the product from a picture.
A photo or a screenshot is enough. The agent finds the match in your store.
From question to paid.
In one chat.
The agent builds the cart and sends a ready-to-pay checkout link. The customer pays without leaving the chat.
$228Kin a 72-hour sale with zero agentsByMishi
2% to 12%chat conversion, same trafficMazton
1 in 13chats ends in an orderA grooming brand
“I ran a $228K sale and wasn’t in it.”
Most chats never need a person. The AI resolves 94.5% of conversations on its own. When a customer does need someone, your team steps in with one click.
The helpdesk
Every chat, order and ticket. One place.
The AI handles the volume. Your team steps in when a customer needs a person.
Search⌘K
Copilot
AL
Chats2,418
AllMy chatsUnassigned
M
Maya TorresHere's your checkout link, Maya.
11:49 PM
J
Jordan BlakeIt arrives Thursday. Here's your link.
8:12 AM
P
Priya ShahStart gentle. Most customers with dry...
Yesterday
S
Sam OrtizI've logged the return request.
Yesterday
A
Avery KimYes, we ship to Texas in 3 to 5 days.
Monday
D
Dana WellsThe 250 ml lasts about two months.
Monday
M
Maya TorresInstagram, Fernhill
Assign
AI Assistant
End chat
Today
Is the Barrier Cream okay for sensitive skin? I'd like to order tonight.
Yes. It's fragrance-free and made for sensitive skin. The 50 ml is $34 and ships tomorrow morning.
Great, I'll take it.
Here's your checkout link, Maya.
Order #4836 placed, $34.00
ReplyNote
Enter messageAssign to me and replyReply
Good morning, Alex
3 chats waiting on youHere's what's happening with your account today.
Conversations today
164+12% vs daily averageMessages today
1,208612 customers, 596 AIOrders this week
58+9% vs last week, via chatOpen tickets
123 new today, 2 urgentAI resolution
94.5%1,550 of 1,640 conversationsAI response time
4.8 s1,381 replies
Conversations each dayHow many customers you talked to, day by day
TueWedThuFriSatSunToday
By platform
Instagram42%
WhatsApp31%
Website17%
Messenger10%
Status
All16
Open12
In progress4
Resolved318
Priority
Urgent2
High5
Medium7
Low2
In progressUrgentUnassigned
SO
Sam OrtizReturn request, order #4790Written up by the AI from a website chat
Sam asked to return the Gentle Cleanser, 150 ml, from order #4790. The order is inside the 30-day return window. The AI confirmed the policy and promised a prepaid label by email today.
Next stepEmail the prepaid label, then mark this resolved. The AI will tell the customer.
Activity
Ticket created by AI AssistantYesterday, 4:12 PM
Priority set to UrgentYesterday, 4:12 PM
Alex Lee moved it to In progressToday, 9:05 AM
Add a comment. The AI can relay it to the customer.Add comment
Orders
Orders placed by your AI assistant through customer conversations.
Last 7 days
$2,740+9%, 58 ordersLast 30 days
$11,920+14%, 251 ordersAverage order value
$47.50Last 30 daysChat to order
7.7%3,260 conversations, 251 ordersShown with demo store data.
Copilot
Ask your support desk anything.
Copilot sits beside your inbox. Ask in plain English. It finds the chats, orders and tickets, then acts on them for you.
Copilot
Which chats did a human take over this week?
List conversations, 9 found
A
Avery KimFernhill, AI paused, 2 days ago
ActiveR
Riley MooreFernhill, AI paused, 3 days ago
ActiveD
Dana WellsFernhill, 4 days ago
Active9 conversations had a human takeover. 6 have no assignee. Want me to assign them to Sara?
Yes, assign them.
6 chats assigned to Sara
Ask about conversations, tickets, orders
Live in 48 hours.
Your part is one call.
- Today
One onboarding call.
You tell us how you want your agent to behave and talk. We look at your channels and the questions your customers ask most.
- Tomorrow
We build your agent.
Trained on your products, policies and tone. Connected to Shopify or WooCommerce and your channels.
- In 48 hours
You're live.
Your agent is answering customers, day and night.
$999 to launch.
$399 a month after.
The $999 covers the build and your first month. After that it is $399 a month, and you can cancel anytime.
Launch Package
$999one-time
Everything to go live, plus your first month.
- Custom agent trained on your store, policies and tone
- WhatsApp, Instagram DMs, Messenger and web chat
- Shopify or WooCommerce connected
- Live within 48 hours
- First month of service included
After launch
$399a month
Cancel anytime.
AI usage, at cost
$20 to $60a month, typically
You pay exactly what the AI provider charges. We add nothing on top.
See everything that is included
Our guarantee. 50 orders closed inside your DMs in 50 days, or you don't pay.
Questions
Why no free trial?
Because we do the setup for you. A free trial means you build it yourself, and that is exactly what we are replacing.
What does $999 cover?
The full build, training, all channel integrations and your first month live.
What is AI usage?
Each reply uses AI tokens, billed at the provider's price with no markup. You see exact usage in your dashboard.
Which platforms do you work with?
Shopify and WooCommerce.
Is it right for my store?
It fits best if you handle 50 or more customer conversations a day. Below that, you may not need it yet.
How is this different from a chatbot?
A chatbot follows a script and offers menu options. This agent reads the question, checks your store for the order, product or policy, and answers in your tone.
What happens when it can't answer?
It hands the chat to your team and writes up a ticket with the full conversation attached.
What do you need from me?
One call to tell us how you want your agent to behave and talk. You install our app on your store. We do the rest.
Can my team step in?
Yes. Anyone on your team can take over a conversation from the inbox at any time.
What if it doesn't work for us?
50 orders closed inside your DMs in 50 days, or you don't pay.
Coming soon from Support Fabric
Storebell. Every store you shop, in one app.
A messaging app for shoppers. They chat with every brand on Support Fabric and track their orders in one place.
Get early access48 hours from now, you stop answering customer questions.
And your DMs start closing sales.
Book 15 minutes. We'll show you the agent running on a store like yours.
Book a 15-minute demo50 orders closed inside your DMs in 50 days, or you don't pay.